Frequently Asked Questionss
Do you offer discounts on bulk orders?
We are happy to offer our clients a bulk 5% discount for single orders over 100 units.
Please contact us at office@apronsforfoodindustry.com.au if you would like to enquire on bulk purchases.
Do I need to create an account with you?
No, you do not need to create an account with us in order to shop at Aprons for Food Industry, however by registering for an account with us you will be able to:
- Keep track of your current orders
- View your order history.
- Enjoy faster checkout.
Is there a minimum number of garments I need to order?
No, there are no minimum orders at Aprons for Food Industry.
Do you ship to PO Box addresses?
Yes, we do ship to PO Box addresses.
What payment methods and terms apply? Is my payment online secure?
Our online store accepts secure payment via PayPal, Visa, Mastercard or AMEX. For more details, please refer to our terms and conditions page.
At Aprons for Food Industry, we take security very seriously and have always made it a top priority. Your account will never be charged unless we have received confirmation from you to do so.
Can I have a business name/logo on my garments?
Most definitely, we can customise your aprons. You can click on the Embroidery quote tab or email office@apronsforfoodindustry.com.au for more information. Please note we do not accept returns or exchanges on customised products.
Can you send me a sample?
Unfortunately, we can’t send out free apron samples.
You can purchase 1 item as a sample and if you are not happy with the product you can return within 30 days for a refund in its original packaging unworn or washed. Please note, the freight charges are not refunded.
I've received my quote via email and would like to place an order – what now?
Once we have confirmation that you’d like to place your order, we will email you a tax invoice for payment.
We require full payment before we can ship your goods and will hold your stock for 48 hours. If payment is not received within 48 hours, stock will be made available to other customers and will no longer be guaranteed to your order.
I prefer to order via email – is this possible?
Yes, of course – please email us at office@apronsforfoodindustry.com.au with the information below and we’ll email you a tax invoice for payment:
- Product(s) you would like to purchase
- The quantities you would like of each product
- Your delivery address and billing address
- Your contact phone number for delivery
Can I return items?
Yes, you can return your order if the items meet our return conditions. You have 30 days to return your order from the date your order was received. Goods must be in original condition with all tags and packaging intact.
Please email us first before you send you return items back. Once we have contacted you and confirmed the return, we will get you to send the items back. When we have received the items and inspected, we will organise a refund for you.
Please note that we don’t accept returns or exchanges for change of mind on the following products:
- Customised Aprons with personalised embroidery.
- Products on sale or end of stock items.
Will I need to pay freight for my return order?
Return postage cost will be at your cost unless items received were faulty or not as ordered. If you believe your item is faulty, please contact office@apronsforfoodindustry.com.au prior to returning to us.
How long will it take for my order to be delivered?
Most orders are processed and shipped the same day or next once payment has been received.
Auspost is our preferred carrier, please see Auspost website for shipping times.
Please note – shipments to regional areas in all states will also take longer to be delivered.
Please contact us at office@apronsforfoodindustry.com.au or phone 0419855936 if you have any delivery enquires.
Shipping costs are calculated on the online purchases based on your order value. You can find this information on our shipping page.