Shipping & Returns

Australia Post is our preferred carrier and goods usually will be despatched same day or next business day after payment for all standard products. You will be provided with a expected dispatch date for all custom embroidered or special order items after purchase.

There will be a standard delivery fee of $9.95 for orders within Australia. Express post is optional and will be calculated in the checkout.

You will receive tracking details as soon as your order has been dispatched. Please see Australia Post’s website for expected delivery time frames.

SHIPPING & RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at office@apronsforfoodindustry.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at office@apronsforfoodindustry.com.au.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like custom products (such as embroidered items or special orders). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.